Here are a few of the real-world situations that led to the Strategy180 BECAUSE RESULTS MATTER approach to Transformational Marketing. While the cases may be specific to an individual organization, the lessons are applicable across all types of industries, and all sizes of companies.
For innovation to drive a company's revenue and culture, it is often necessary to treat product launches as separate marketing initiatives that are at once integrated with, but independent of, ongoing marketing activities. Issue: A well-regarded Fortune 10 company called upon Strategy180 seeking support for a critical launch of a solution that would mark the company's entry into a new market space. Action:
Strategy180 supported the existing marketing organization by applying branding, public relations, sales support, promotional and partner marketing activities to the launch planning. Strategy180 applied proven Best Practices and processes to the product launch that assured a successful market introduction of this solution. Result: This initiative eventually grew to where Strategy180
was also providing for internal communications and training initiatives as well. The practices established in this initiative have since been introduced to other areas of the organization as well, as corporate standard policy. This has assured not only the success with the launch with which Strategy180 was involved, but assure that future product and service introductions would
continue to be equally as effective and impactful.
It is critical that as difficult as it may be to articulate clear and confident messages during times of change for a company, that the company not shrink from the conversation altogether. Thus, in the absence of any other direction, customers and industry analysts were accepting the market positioning statements from the loudest dog, not necessarily the lead dog. This only results in a far more challenging
effort to regain lost mind share and to correct misperceptions when a clearer message and direction can be articulated. Issue: A telephony software and services company was uncertain of the best way to correct disfunction in a sales organization evolving from product to solution sales. Marketing and sales teams were bickering, sales complaining that marketing was too far removed from the day to day
requirements of sales, and marketing complaining that salespeople were subject to whims and tangents and unable to carry a consistent message to the market. Action: Strategy180 established communication procedures that set forth common objectives and maintained communication throughout all levels of the sales departments, not just the executive levels. Objectives were set to link corporate goals with
marketing strategies, and marketing strategies with promotional tactics. In this way, clear objectives and tactical priorities were agreed from the outset. These then need were communicated directly to the sales force. Strategy180 developed a process for developing, linking and budgeting these plans and applied it throughout the organization. Result: As changes in the company and market occurred
throughout the year, this process made it far simpler to reset expectations and forecast the impact of these changes on the objectives set forth at the beginning of the year or planning term. In the end, marketing and sales worked together with equal amounts of communication, cooperation, and regular measurement. Overall revenue spiked 20% in the following year
and margins improved by twice that amount.
If the nature of your firm's offerings forces you to be singularly dependent on a company, industry or even a technology over the long-term, you need to look into an inorganic acquisition that leverages core competencies yet allows a broader foundation and makes your company more resilient to the winds of change. Issue: For one well-regarded services firm, the greatest barrier to growth was
a dependence on serving a single industry. Strategy180 analysts recognized that this firm, like many modest enterprises or government contractors, was allowing a concentration of customers - in this case a single industry - shape their future. Action: Strategy180 analyzed the business and identified related industries that could benefit from the services. We then identified key prospects and consulted
on tools and materials development to specifically target these industries. Result: The business successfully sought out products and services that were complementary to, but independent of, the industry or company currently served and doubled billings in one year, while securing this growth with a diversified client base.
As common as it is to place a senior sales executive over both the direct sales team and the marketing function, this is opposite the way in which organizations should view these functions. Marketing should never be confused with promotions support, or in the end you'll find you'll receive neither. Marketing has a responsibility to drive sales, which come through myriad channels. Strategy180 sees direct
sales as a channel, one that needs to be supported in concert with other channels such as resellers, catalogs, partners or e-commerce. In making marketing a tool for the direct sales channel is to create an environment by which other channels are underserved regardless of their potential for growth or margin contribution. Further, marketing is often assigned other objectives such as customer satisfaction,
brand building or employee communication which are often subordinated if the priority is set to serve the near-term requirements of a critical, but not singular, sales channel. Issue: A telephony software and services company was uncertain of the best way to correct disfunction in a sales organization evolving from product to solution sales. Marketing and sales teams were bickering, sales
complaining that marketing was too far removed from the day to day requirements of sales, and marketing complaining that salespeople were subject to whims and tangents and unable to carry a consistent message to the market. Action: Strategy180 established communication procedures that set forth common objectives and maintained communication throughout all levels of the sales departments,
not just the executive levels. Objectives were set to link corporate goals with marketing strategies, and marketing strategies with promotional tactics. In this way, clear objectives and tactical priorities were agreed from the outset. These then need were communicated directly to the sales force. Strategy180 developed a process for developing, linking and budgeting these plans and
applied it throughout the organization. Result: As changes in the company and market occurred throughout the year, this process made it far simpler to reset expectations and forecast the impact of these changes on the objectives set forth at the beginning of the year or planning term. In the end, marketing and sales worked together with equal amounts of communication, cooperation, and regular
measurement. Overall revenue spiked 20% in the following year and margins improved by twice that amount.
M&As (merger and acquisition) activity have a miserable record of failure, with some studies suggesting that over 87% fail to reach stated goals, and of those, upward of 50% failing altogether (defined as not adding to, and perhaps reducing, overall market value). The reasons cited for these failures could be put on a looped recording and played in B schools worldwide... 'culture'... 'morale'...
'productivity'. These are far more easily recognized after the fact than before it, but what can be managed when melding two organizations into one is to be aware of the potential people issues. Instead of acting as a bull in a china shop and issuing immediate dictums as to roles, responsibilities, cost cuts and product changes before the ink dries on the agreement, companies are well-advised to
allow individuals with responsibility for functional areas an opportunity contribute to that decision-making. While this 90 day delay may postpone the initial lift from a merger, it does result in more long term success. Issue: Strategy180 found that an organization that was merged for what on paper appeared to be complementary markets and technologies did not take this important period to
involve managers in critical decisions and therefore lost their support and that of their teams- leading to failure, as mutual suspicion between employees of the two companies grew to the point that even years later they continued to refer to themselves as working for the original or acquired firm, but with few associating themselves with or recognizing the benefits of the merged entity.
Action: Strategy180 recognized that a sophisticated, executive led change management effort was required to draw the groups together, which included, at the core, communication and collaboration that would lead to broader organizational restructuring in order to tear down the suspicions that had developed through the earlier focus on paper 'synergies' and 'cost efficiencies'. Results: With
the support of executive management and the participation of functional department heads, Strategy180 was able to create a framework through which management could drive the crucial conversations required to finally leverage and benefit from the merger and ultimately lead the company to a long overdue, but ultimately successful future. And that's no bull.
If you do not know your destination, any road will get you there. Change favors those with a clear picture of the objective. Issue: In the case of a New York-based creative design agency seeking growth, management and staff suffered from not so much a lack of direction, as much as conflicting ones. This contributed not only to
individuals pulling resources in different directions, but led to misunderstandings of roles and responsibilities, priorities, even advancement opportunities. Action: Strategy180 facilitated a visioning meeting among management and employees to set forth a vision and objectives for the company, and conducted similar exercises on
an individual level that drew from the organizational goals. Organizational goal setting sets forth parameters for individual goal setting, with clear and widely understood and agreed upon objectives, each measurable and actionable. All then worked together toward the Vision of the organization, serving both collective and individual interests.
Result: Turnover was reduced and new services introduced to expand the number of revenue streams into the organization, all established without the earlier disagreements and inefficiencies regarding roles.
Strategy180 best practices are scalable and practical regardless of the scope of the change required or the size of your organization, region, department or team. The key is commitment to that change. Issue:
While turnaround specialists will tell you, and correctly so, that a successful change effort starts at the top, Strategy180 knows that it is also possible to implement
change to great impact on the departmental or functional level. Such efforts can not only influence the morale and efficiency of a department, but can influence the behavior of other departments as well. Action:
One department head in an enterprise CRM software firm applied Strategy180 concepts toward improvements in their own department.
Result: The result was so significant it was noticed by senior management and the department head was selected to drive a 24 month long change management effort for the entire organization.